Surya Lights

Warranty Information

Warranty coverage, exclusions and claim steps for eligible Surya Lights and LUMAA Lighting products.

Last updated: 1 August 2026

Coverage

Warranty period and coverage vary by product model and are valid only when stated on the invoice, packaging or written quotation. This page does not create a blanket warranty for every product.

What is generally covered

During an applicable warranty period, verified manufacturing defects may be repaired or replaced at the discretion of Surya Lights, subject to inspection and product availability.

What is not covered

• Incorrect installation, wiring, voltage fluctuation, surge, water ingress beyond the stated rating or unsuitable operating conditions.
• Physical damage, normal wear, colour variation, misuse, alteration, third-party repair or removal of identification labels.
• Labour, dismantling, reinstallation, transport or consequential costs unless agreed in writing.

How to make a claim

1. Keep the original purchase invoice.
2. Send the product name, invoice details, installation date, fault description, photographs and a short video if helpful.
3. Contact Surya Lights on WhatsApp or email suryalights2@gmail.com.
4. Do not send goods until return instructions are confirmed.

Resolution

After inspection, Surya Lights will confirm whether the claim is accepted and whether repair, replacement or another appropriate solution applies. Replacement products may be an equivalent current model.